"The 24 hour support phone line made us feel like the team really cared"
Contact Us
We are here ready to help and answer any questions.
There are lots of ways you can get in touch. By Email, phone or website.
Choose the one that suits you best.
Office Opening Hours
Whilst our office is not always manned, we are available 24/7 to respond to emails and phone enquiries so please email us at or call us on 0412 318 519 if urgent.
General Contact Hours:
| Monday | 11 am – | 5 pm* |
| Tuesday | 11 am – | 5 pm* |
| Wednesday | 11 am – | 5 pm* |
| Thursday | 11 am – | 5 pm* |
| Friday | Closed | |
| Saturday | Closed | |
| Sunday | Closed | |
| Public holidays | Closed |
Check out our video at https://youtu.be/wPWNmIz2Kfs if walking from Cairns Central Shopping Centre.
By Email:
Book a Room or Check Availability: Click Here
General Enquiry: Click Here
By Telephone:
Telephone within Australia: 07 4041 1875
Telephone from Overseas +61 7 4041 1875
(Monday – Thursday 11 am – 5 pm)
Call / SMS: +61 412 318 519
Fax: +61 7 4051 5560
Request a call back:
Sometimes the office is really busy and we can’t get to the phone, Text 0412 318 519 to request a call back if you are in Australia.
At the office face to face:
Already in Cairns?
Call us to make an appointment time to visit our office – there is alway a cold drink and a smile!
We are an easy 2 minute walk from the back of the Cairns Central Shopping Centre on Bunda Street, or 15 minutes from the City Centre.
Office Address: 17 Scott Street, Cairns QLD 4870